Case Study: Reducing Invoice Processing Time by 60% Using SAP CAP + Workflow Service

Client:

A Leading Global Retail Enterprise (Name Confidential)

Industry:

Retail / Consumer Goods

Engagement Type:

Short-Term Technical Consulting (3 Months)

Business Challenge:

The client’s finance team was facing significant delays in vendor invoice processing. Manual approval workflows, inconsistent data entry, and lack of visibility across departments resulted in:

• Average invoice cycle time of 5+ days

• Frequent bottlenecks in multi-level approvals

• High risk of payment delays and compliance issues

Our Approach:

Raven Infotech deployed a skilled SAP BTP consultant trained in SAP Cloud Application Programming (CAP) model and Workflow Service to design and implement a modern invoice approval solution.

Key Actions Taken:

• 🔹 Designed and developed a CAP-based Fiori application for invoice creation, review, and tracking.

• 🔹 Integrated SAP Workflow Service to manage dynamic, role-based approvals.

• 🔹 Connected backend to SAP HANA Cloud for fast data access and audit trail.

• 🔹 Enabled email and Fiori inbox notifications to streamline user approvals.

• 🔹 Implemented validations, SLA tracking, and role-based authorization.

Technologies/Services Used on BTP:

• SAP BTP (Cloud Foundry)

• SAP CAP Framework (Node.js)

• SAP Workflow Service

• SAP HANA Cloud

• SAP Identity Authentication Service (IAS)

Business Impact:

• 60% reduction in invoice processing time

• From 5+ days to under 48 hours in most cases

• Transparent, auditable approval trail

• Reduced manual effort for finance team

• Enhanced collaboration between procurement and AP departments

Client Feedback:

“Raven Infotech’s consultant understood our pain points immediately. The new automated workflow made invoice processing far more efficient and accountable.”

— Project Manager, Retail Finance Systems

Why This Matters for SAP Partners:

This case reflects how quickly a trained SAP BTP consultant can deliver value with minimal ramp-up. For SAP Partners needing short-term support or skilled technical resources, Raven Infotech provides project-ready talent equipped with hands-on BTP capabilities.